Unleash Experience Management


DATA DRIVEN BUSINESS GROWTH
ACROSS INDUSTRIES

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Elevate the Human Experience


Together, Deloitte Digital and Adobe help clients build deep personalization into customer experiences to drive connection, loyalty, and ultimately, growth. Deloitte Digital’s industry-leading IP and technology platforms are designed to make sense of unstructured data and optimize customer journeys to help you deliver dynamic human experiences—at scale.


Industries

Life Sciences and Healthcare

Our Experience Management solutions help life sciences and healthcare companies improve how they use data to deliver more personalized, human experiences that put purpose before product and deliver on the emotional needs and motivations of their customers. The ability to act on that data is mission-critical to driving differentiation in a crowded, complex market.

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Financial Services

Deloitte Digital's Experience Management solutions help financial services firms provide more personalized experiences to diverse audiences—institutions, financial advisors, and individual investors—in a way that drives differentiation in a rapidly shifting landscape.

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Government and Public Sectors

Delivering modern, efficient, and engaging digital experiences is critical to advancing your mission. Our platform for government and public sectors was built to be flexible — so you can easily integrate it into your existing IT systems and scale it to your future needs. Deliver exceptional digital experiences to the people you serve.

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Media and Entertainment

Media and entertainment brands have been creating compelling experiences long before the digital experience revolution began. But viewing and consumption conditions are no longer set by the brands, they're set by the consumers. For forward-thinking experience businesses, this is an opportunity to develop new customer experiences that engage your audience’s imagination without boundaries.

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Technology

Deloitte Digital and Adobe help you build a solid digital foundation, make decisions based on customer intelligence, and present a personal and relevant customer experience across every channel.

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Why Experience Management

To achieve new growth, we start with mapping and migrating your data to swiftly connect the right strategies and approaches based on your unique needs. Then, we rapidly design and build AI and ML decisioning capabilities by implementing our prebuilt and proven experience management assets from Hux, Deloitte Digital’s leading human experience orchestration platform. The Adobe Experience Platform, paired with our Hux decisioning platform, supercharges our solutions to help you quickly clear hurdles from dynamic modeling to omnichannel strategies.

Before you know it, you have the right mix of strategy, tech, data, creative, marketing and channel experience to help you leap from ordinary to elevated.

Today, technology, customers and the market demand more from brands than ever. Meet those demands—on demand—with Deloitte Digital and Adobe. And grow like never before.

Pinpoint HX gaps that impede growth

Due to the impact of rapid, unpredictable changes to how we work, live, and play in today’s world, many organizations are left scrambling to stay connected with customers and deliver on their demands for dynamic digital experiences. Deloitte Digital can help identify and solve for the Human Experience (HX) gaps needed to meet customers’ where they are now – and where they want to be in the future – to achieve game-changing digital activation and better ownership of your “lead to loyalty” customer journey.

Accelerate growth through connection

With Deloitte Digital’s Hux assets, combined with Adobe Experience Platform, we can accelerate your path to growth by doing what’s needed now to operate better tomorrow.

Scale experiences - on demand

From AI-driven capabilities to a comprehensive set of experience management offerings, our build-operate-transfer model helps deliver experiences quickly and at scale.

Own your data

Get a 360-degree view of each customer, creating the foundation for creating omni-channel customer experiences. CDP assets include identity resolution, data ingestion, business intelligence, and integrations with upstream / downstream systems; they work in conjunction with both Cloud native and software solutions.


Resources

Driving connection, loyalty, and growth —together

At Deloitte Digital, we help clients see what is possible, identify what’s valuable, and deliver it in a way no other professional services or creative agency can. Together with Adobe, the most recognized name in marketing technology, we are collaborating to deliver dynamic solutions that help you drive connection, loyalty, and growth with each interaction.

Learn more about Deloitte Digital and HX:

  • Deloitte Digital named a worldwide leader in Digital Customer Strategy & Experience Consulting based on breadth and depth of capabilities by ALM Intelligence.1
  • Deloitte named a leader by Gartner in CRM and Customer Experience Implementation Services, worldwide.2
  • Deloitte named a global leader in Digital Experience Agencies based on current offering and market presence by Forrester.3
  • Deloitte named a leader, ranked #1 by IDC in Digital Strategy Consulting, worldwide and in all regions.4
  • Adobe 2019 Global Digital Experience Partner of the Year
  • Adobe 2020 Americas Digital Experience Partner of the Year
  • Industry analysts have named Adobe a leader in over 23 categories, such as Web Content Management, Digital Marketing Analytics, Digital Commerce, Marketing Cloud Platforms, and more.5
  • Adobe Experience Platform, the industry’s first open and extensible platform that stitches data across the enterprise, enables brands to deliver impactful digital experiences in real-time.6
  • Adobe Experience Cloud provides an end-to-end Customer Experience Management (CXM) solution for experience creation, marketing, advertising, analytics, and commerce. It helps companies deliver consistent and compelling experiences across customer touch points and channels–all while accelerating business growth.7

Learn more about how Deloitte Digital and Adobe are elevating the human experience – together.

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See how we can help you transform into a customer-centric organization, designed around human needs and the moments that matter.

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To connect with the Deloitte Digital team directly, email:

Katie Hammond
Senior Business Development Consultant
khammond@deloitte.com

1 ALM Intelligence; Digital Customer Strategy & Experience Consulting; ALM Intelligence estimates © 2017 ALM Media Properties, LLC. Reproduced under license
2 Patrick Sullivan, Ed Thompson, Brett Sparks Critical Capabilities for CRM and Customer Experience Implementation Services, Worldwide, Gartner, July 19, 2019
3 Forrester Research, Forrester WaveTM: Global Digital Experience Agencies, Q4 2019
4 IDC MarketScape for Digital Strategy and Agency Services 2017 Vendor Analysis – Worldwide, Americas, EMEA and Asia Pacific, Michael Versace.
5 Alexandra Bruell, Consulting Firms Make Inroads Into the Business of Ad Agencies, June 17, 2019
6 https://www.adobe.com/content/dam/acom/en/fast-facts/pdfs/fast-facts.pdf
7 ibid

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