Unleash Experience Management for Government and Public Sectors


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Elevate the Human Experience


The digital citizen has a new set of expectations driven by rapid transformation touching everyone. Deloitte Digital and Adobe provide your agency a connected set of solutions to modernize digital experiences, efficiently deliver services, and increase engagement. The results? Put people first and deliver the next generation of government today to elevate the human experience for all citizens.


Why Experience Management

Government and Public Sector Organizations must change the way they build, organize, and operate the citizen experience and address the technical, data and organizational challenges that stand in the way.

Deloitte Digital’s Experience Management solution combines Deloitte proprietary assets, experience, and know-how with commercial platforms from key alliances like Adobe, to build and manage a winning citizen engagement system.

Own your digital mission

Delivering modern, efficient, and engaging digital experiences is critical to advancing your mission. By understanding how citizens prefer to engage with local, state, and federal institutions, organizations can advance citizen confidence and inform current and future investment in digital initiatives. Deloitte Digital can help organizations identify actionable insights throughout the citizen journey to help anticipate and personalize the dynamic experiences citizens demand. Our solutions including revamping your online presence, making websites and apps easier to navigate, ensuring content is personalized and updated in real-time, and creating intuitive forms that work across any device.

Own the citizen experience

Empower those you serve, from citizens to employees, with our next-best-door approach. The “next-best door” refers to how government agencies can provide a unified experience to citizens, regardless of which digital “door” they happen to walk through. This approach simplifies the alignment of people, process, and technology. Based on anonymous data, organizations are better able to recommend that next-best-door of services to the citizens to better anticipate their needs.

Own your delivery

Deliver exceptional digital experiences to the people you serve and integrate your current legacy systems on a secure, stable cloud platform that uses your resources and complies with government regulations and security requirements. Scale delivery and services to your future needs.

Own your citizen journey

Improve citizen experiences with one-to-one personalized communications and centralize your outbound messages across channels on a single platform. The people you serve expect the same digital experiences they get every day. Deliver online interactions that are personal, seamless, and easy to access from any device and wherever they are.





Resources

Driving connection, loyalty, and growth —together

At Deloitte Digital, we help clients see what is possible, identify what’s valuable, and deliver it in a way no other professional services or creative agency can. Together with Adobe, the most recognized name in marketing technology, we are collaborating to deliver dynamic solutions that help you drive connection, loyalty, and growth with each interaction.

Learn more about Deloitte Digital and HX:

  • Deloitte Digital named a worldwide leader in Digital Customer Strategy & Experience Consulting based on breadth and depth of capabilities by ALM Intelligence.1
  • Deloitte named a leader by Gartner in CRM and Customer Experience Implementation Services, worldwide.2
  • Deloitte named a global leader in Digital Experience Agencies based on current offering and market presence by Forrester.3
  • Deloitte named a leader, ranked #1 by IDC in Digital Strategy Consulting, worldwide and in all regions.4
  • Adobe 2019 Global Digital Experience Partner of the Year
  • Adobe 2020 Americas Digital Experience Partner of the Year
  • Industry analysts have named Adobe a leader in over 23 categories, such as Web Content Management, Digital Marketing Analytics, Digital Commerce, Marketing Cloud Platforms, and more.5
  • Adobe Experience Platform, the industry’s first open and extensible platform that stitches data across the enterprise, enables brands to deliver impactful digital experiences in real-time.6
  • Adobe Experience Cloud provides an end-to-end Customer Experience Management (CXM) solution for experience creation, marketing, advertising, analytics, and commerce. It helps companies deliver consistent and compelling experiences across citizen touch points and channels–all while accelerating business growth.7

Learn more about how Deloitte Digital and Adobe are elevating the human experience – together.

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See how we can help you transform into a citizen-centric organization, designed around human needs and the moments that matter.

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To connect with the Deloitte Digital team directly, email:

Tim Shanley
Senior Business Development Consultant
tshanley@deloitte.com

1 ALM Intelligence; Digital Customer Strategy & Experience Consulting; ALM Intelligence estimates © 2017 ALM Media Properties, LLC. Reproduced under license
2 Patrick Sullivan, Ed Thompson, Brett Sparks Critical Capabilities for CRM and Customer Experience Implementation Services, Worldwide, Gartner, July 19, 2019
3 Forrester Research, Forrester WaveTM: Global Digital Experience Agencies, Q4 2019
4 IDC MarketScape for Digital Strategy and Agency Services 2017 Vendor Analysis – Worldwide, Americas, EMEA and Asia Pacific, Michael Versace.
5 Alexandra Bruell, Consulting Firms Make Inroads Into the Business of Ad Agencies, June 17, 2019
6 https://www.adobe.com/content/dam/acom/en/fast-facts/pdfs/fast-facts.pdf
7 ibid

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