Unleash Experience Management for Life Sciences and Healthcare


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Keeping it real in a digital age


The world today is radically different from a year ago—for HCPs, hospitals, and especially patients. While little feels “normal,” customer experience continues to be a primary force in healthcare and life sciences. Organizations that go beyond delivering customer experience to elevating the human experience will create more meaningful connections, foster loyalty and, ultimately, drive growth.


Resources


Why Experience Management

Companies must change the way they build, organize, and operate the customer experience and address the technical, data and organizational challenges that stand in the way.

Deloitte Digital’s Experience Management solution combines Deloitte proprietary assets, experience, and know-how with commercial platforms from key alliances like Adobe, to build and manage a winning customer engagement system.

Get complete ownership.

Humanize the digital experience

It’s personal: Engage patients, HCPs and customers in new ways that are relevant and timely. Meet them where and when they are in the digital channels they prefer, as you support their need to understand all you offer.

Put intelligence at the core

Enable intelligent, sensing operations, with synchronized and smarter ways of working across your enterprise.

Reshape your customer’s journey

Integrate and orchestrate across channels to deliver a consistent, elevated experience to all your audiences.





Sectors

Providing innovative service offerings and a holistic approach to the life sciences & health care market.


Our experience speaks volumes.

We deliver dynamic solutions that help our clients drive better connections, loyalty, and growth with each digital interaction.


News

2021 industry outlooks: Accelerating strategic initiatives from customer centricity to sustainability

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Driving connection, loyalty, and growth —together

At Deloitte Digital, we help clients see what is possible, identify what’s valuable, and deliver it in a way no other professional services or creative agency can. Together with Adobe, the most recognized name in marketing technology, we are collaborating to deliver dynamic solutions that help you drive connection, loyalty, and growth with each interaction.

Learn more about Deloitte Digital and HX:

  • Deloitte Digital named a worldwide leader in Digital Customer Strategy & Experience Consulting based on breadth and depth of capabilities by ALM Intelligence.1
  • Deloitte named a leader by Gartner in CRM and Customer Experience Implementation Services, worldwide.2
  • Deloitte named a global leader in Digital Experience Agencies based on current offering and market presence by Forrester.3
  • Deloitte named a leader, ranked #1 by IDC in Digital Strategy Consulting, worldwide and in all regions.4
  • Adobe 2019 Global Digital Experience Partner of the Year
  • Adobe 2020 Americas Digital Experience Partner of the Year
  • Industry analysts have named Adobe a leader in over 23 categories, such as Web Content Management, Digital Marketing Analytics, Digital Commerce, Marketing Cloud Platforms, and more.5
  • Adobe Experience Platform, the industry’s first open and extensible platform that stitches data across the enterprise, enables brands to deliver impactful digital experiences in real-time.6
  • Adobe Experience Cloud provides an end-to-end Customer Experience Management (CXM) solution for experience creation, marketing, advertising, analytics, and commerce. It helps companies deliver consistent and compelling experiences across customer touch points and channels–all while accelerating business growth.7

Learn more about how Deloitte Digital and Adobe are elevating the human experience – together.

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See how we can help you transform into a customer-centric organization, designed around human needs and the moments that matter.

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To connect with the Deloitte Digital team directly, email:

Madeline Savage
Senior Business Development Consultant
masavage@deloitte.com

1 ALM Intelligence; Digital Customer Strategy & Experience Consulting; ALM Intelligence estimates © 2017 ALM Media Properties, LLC. Reproduced under license
2 Patrick Sullivan, Ed Thompson, Brett Sparks Critical Capabilities for CRM and Customer Experience Implementation Services, Worldwide, Gartner, July 19, 2019
3 Forrester Research, Forrester WaveTM: Global Digital Experience Agencies, Q4 2019
4 IDC MarketScape for Digital Strategy and Agency Services 2017 Vendor Analysis – Worldwide, Americas, EMEA and Asia Pacific, Michael Versace.
5 Alexandra Bruell, Consulting Firms Make Inroads Into the Business of Ad Agencies, June 17, 2019
6 https://www.adobe.com/content/dam/acom/en/fast-facts/pdfs/fast-facts.pdf
7 ibid

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